Last updated: February 2026

This Delivery Policy explains how orders are processed, prepared, and delivered when you purchase digital products or services from Athliva Coaching through athlivacoaching.com.

By placing an order on the Site, you agree to the terms outlined below. This Policy should be read together with our Terms & Conditions and Refund Policy.

1. Types of Products
Athliva Coaching offers the following types of products and services:

• Digital products such as programs, guides, PDFs, and downloadable resources, delivered electronically.
• Personalized digital plans created after completion of required intake forms.
• Subscription-based or ongoing-access digital services.

All offerings are delivered digitally. No physical products are shipped.

2. Order Processing Time
After your order is placed and payment is confirmed, it enters our internal processing workflow.

Some digital products are delivered immediately after purchase.
Other products, including personalized plans, require completion of an intake form and internal review before delivery.
Processing times may vary depending on product type, workload, and complexity.

You will receive an order confirmation email after checkout. When your digital content is ready or access is granted, you will receive delivery instructions via email or through your account, where applicable.

3. Digital Fulfillment and Service Providers
Digital products and services are delivered using secure digital systems and third-party service providers, which may include email delivery platforms, file hosting services, and account-based access tools.

This means:

• content is prepared and delivered electronically,
• delivery reminder emails or access links may be generated automatically,
• availability depends on proper form completion and accurate contact information.

4. Delivery Methods and Estimated Timing
Delivery methods and timelines depend on the type of product purchased:

• Instant-access products are typically available shortly after payment confirmation.
• Customized plans are delivered after intake form completion and processing.
• Subscription content is accessible for the duration of the active subscription period.

Delivery timeframes are estimates and not guaranteed. Delays may occur due to incomplete submissions, technical issues, or unusually high demand.

5. Delivery Costs
There are no shipping costs for digital products.
All delivery-related costs, if any, are included in the product price displayed at checkout.

6. Access Information and Records
When applicable, we may provide access links, login credentials, or delivery confirmations via email.

We may maintain internal records related to digital delivery events, access logs, and content availability for customer support, fraud prevention, and compliance purposes. System-generated access records may be considered proof of delivery.

7. Incorrect or Incomplete Information
Customers are responsible for providing accurate and complete information at checkout and during form submission, including a valid email address.

If incorrect or incomplete information prevents delivery or access, we are not responsible for delays caused by such errors.
Requests to update contact information must be submitted as soon as possible. Once digital content has been generated or access has been granted, changes may not be possible.

Failure to complete required intake forms may delay or prevent delivery and does not automatically qualify for a refund.

8. Delays, Access Issues, or Technical Problems
While we strive to ensure reliable digital delivery, issues outside our direct control may occur.

Delays may result from incomplete submissions, system outages, or third-party service interruptions.
Access issues should be reported promptly so we can assist.
If access cannot be restored within a reasonable timeframe, resolution will be handled in accordance with our Refund Policy.

9. Geographic Availability
Digital products are generally available worldwide, subject to local laws and technical restrictions.

Customers are responsible for ensuring that accessing and using digital content is permitted in their jurisdiction.

10. Returns and Refunds
Refunds are governed exclusively by our Refund Policy.

Delivery failures caused by incomplete form submissions, incorrect contact details, or user-side technical limitations may not qualify for refunds. Each request is evaluated according to the terms outlined in the Refund Policy.

11. Duplicate or Multiple Orders
In cases of duplicate or multiple orders placed for the same digital product, access may be granted multiple times.

Our system may display notices for potential duplicate orders. Customers are responsible for confirming their purchase intent before completing checkout.

Requests regarding duplicate orders must be submitted promptly. Once digital delivery or content creation has begun, refunds or reversals may be limited.

12. Changes to This Policy
Athliva Coaching reserves the right to update this Delivery Policy to reflect changes in digital fulfillment processes, service providers, or legal requirements. Updates will be posted on this page. Continued use of the Site after changes are published constitutes acceptance of the revised Policy.

13. Contact Us
If you have questions regarding delivery, access, or this Policy, please contact us at:  info@athlivacoaching.com