Last updated: February 2026

This page outlines the key rules that apply when you purchase from athlivacoaching.com.
It is intended to be read together with our Terms & Conditions and Refund Policy. By placing an order, you agree to the rules summarized below.

1. What This Applies To
Athliva Coaching offers:

• Digital products (programs, guides, PDFs, downloadable resources),
• Personalized digital plans created after form completion,
• Subscription-based services providing digital access only.

All products and services are delivered digitally. No physical items are shipped.

2. 14-Day Satisfaction Guarantee

One-time digital purchases
For eligible one-time purchases of digital products and programs, we offer a 14-day satisfaction guarantee.

The 14-day period begins on the date the digital product is delivered or access is granted.

If the product does not meet your expectations, you may request a refund within this 14-day window.

Optional feedback may be requested to help us improve our services, but providing a reason is not required to qualify for a refund.

Important: This guarantee applies only to properly delivered digital products and services. It does not apply to access issues caused by:

failure to complete required intake forms,
incorrect email address provided at checkout,
device or software incompatibility on the user’s side.

Digital access issues
Digital products are delivered electronically, either immediately after purchase or after completion of required forms. If you experience access or download issues, please contact us first and we will work to restore access or resolve the issue. If we are unable to do so within a reasonable timeframe, the purchase remains covered by the applicable satisfaction guarantee.

Approved refunds for digital products are issued for the product price paid, excluding any non-recoverable payment or processing fees charged by third-party providers, where applicable.

3. Personalized Digital Plans
Some products include customized digital plans created specifically based on the information you submit.

Because these plans are personalized:

• delivery occurs only after form submission and internal processing,
• delivery is not instantaneous,
• refund eligibility may be limited once a personalized plan has been created and delivered.

Any refund requests related to personalized plans are evaluated in accordance with our Refund Policy.

4. Accuracy of Submitted Information Is Your Responsibility
You are responsible for providing accurate and complete information at checkout and during any required form submission.

If incorrect or incomplete information prevents delivery, access, or proper customization, we are not responsible for resulting delays or limitations. Failure to submit required information does not automatically qualify for a refund.

5. Information Update Window (24 Hours)
If you notice an error in your contact details or submitted information shortly after purchase, you must contact us within twenty-four (24) hours so we can attempt to correct it before content creation or delivery begins.

After this 24-hour window:

• content creation or access may already be in progress,
• changes may no longer be possible.

Once a personalized plan has been created or access has been granted, revisions or refunds may be limited.

6. Access Records and Proof of Delivery
When applicable, delivery confirmations, access logs, or system-generated records may be used as proof of digital delivery or access availability.

Products marked as “delivered,” “access granted,” or similar system statuses are considered successfully delivered.

If you believe access was granted but you cannot locate it, you must contact us within a reasonable timeframe so we can assist.

7. Processing and Delivery Estimates
Digital products may be delivered instantly or after internal processing, depending on the product type.

Processing times may vary due to:

• product complexity,
• form completion status,
• temporary system or service provider issues,
• periods of high demand.

Delivery timelines are estimates and not guaranteed.

8. Geographic Availability
Digital products are generally available worldwide, subject to local laws and technical limitations.

Customers are responsible for ensuring that access to digital content is permitted in their jurisdiction.

9. Duplicate or Multiple Orders
Duplicate or multiple purchases of the same digital product may result in multiple access grants.

Our system may display notices when potentially duplicate orders are detected. Customers remain responsible for confirming their purchase intent before completing checkout.

If you believe you placed a duplicate order, contact us within twenty-four (24) hours so we can review the situation before delivery or content creation begins. Once processing has started, refunds may be limited.

10. Processing / Banking Fees
In some cases, third-party payment providers charge processing fees that are non-recoverable.

When applicable: approved refunds for digital products are issued for the product price only, excluding non-recoverable processing fees.

Details are outlined in our Refund Policy.

11. Fraud and Abuse Protection
To protect customers and maintain fair use, we reserve the right to:

• limit repeated refund requests,
• request additional verification or information,
• deny requests that appear abusive, deceptive, or fraudulent.

12. Before Filing a Bank Dispute or Chargeback
If you are considering a bank dispute or chargeback, please contact us before submitting it.

In many cases, we can resolve the issue quickly through access correction, clarification, or refund evaluation when applicable. This helps avoid unnecessary delays and improves outcomes for everyone involved.

Support: info@athlivacoaching.com

13. Need Help? Please Contact Us First (We’ll Fix It)
If something doesn’t feel right with your order, access, delivery, or account, please email us first.

info@athlivacoaching.com

By placing an order on athlivacoaching.com, you confirm that you have read and agreed to our Terms & Conditions, Refund Policy, Shipping/Delivery Policy, and this Guarantee Summary.

We’re not here to argue. We’re here to help.
Reach out first and we’ll do our best to resolve the issue quickly and fairly.